- V.tal will be responsible for AXXEL’s FTTH (Fiber To The Home) network, with 1.4 million homes passed available for contracting in Curitiba and 11 more cities in the state of Paraná;
- AXXEL will act with a focus on offering high quality services and humanized and personalized customer service
Curitiba, June 1, 2022 – AXXEL is a new fixed broadband internet company that starts operating in Paraná, offering ultra-speed internet services. The new operator will use the V.tal end-to-end neutral fiber optic network – a pioneer in this business model, whose infrastructure offers stability and very high connection speeds even inside the customer’s home.
AXXEL starts its operations in this first moment offering ultra-speed internet service in Curitiba and the metropolitan region (Almirante Tamandaré, Araucária, Colombo, Pinhais and São José dos Pinhais), and in the cities of Cascavel, Guaratuba, Londrina, Maringá, Paranaguá and Ponta Grossa, with more than 1.4 million houses available from V.tal for contracting in these locations. Axxel’s expansion plan for the coming years is to operate in the 80 largest cities in the South of the country.
In its launch campaign, AXXEL will offer differentiated plans, with speeds of 200 Meg for R$89.90/month and 500 Meg for R$99.90/month. Real-time camera monitoring, home alarms and streaming services for videos and games will also be offered.
In addition to the services offered of high quality and differentiated prices in relation to the market average, AXXEL Telecom’s proposal will be to carry out a humanized and totally customer-focused service. The idea will be to follow the user’s journey throughout the service provision, to change market paradigms regarding the service provided by operators.
For this, AXXEL will have an unbureaucratic and personalized service, telephone 0800, WhatsApp and email, in addition to providing service concierges, which will be responsible for certain customer portfolios, where it will be possible to carry out a proactive, fast and effective monitoring.
“Our focus is to provide a high-speed internet with quality and humanized service for our customers. We will offer complete residential and business solutions, such as Wi-Fi coverage support, monitoring cameras, streaming for videos and games, wireless alarm, as well as other connectivity items and day-to-day support. When it comes to streaming, we already have HBO Max and we have in the project to encompass Netflix, Paramount, Discovery Plus, Disney, among others. Our goal is to reach 100,000 customers by the end of 2023,”explains Felipe Scandelari, Commercial Director of AXXEL.
By choosing to rent V.tal’s fiber optic infrastructure, which is the largest network in Brazil with more than 16 million homes passed available for contracting in all states, AXXEL will direct investments towards solution development, marketing communication and customer service. In addition to being able to enter new markets very quickly, using a shared fiber network and already available from V.tal.
“We chose to use V.tal’s neutral network, which is the largest in the country and of very high quality and reliability, so that we can focus on serving our customer, which will be a competitive differential of AXXEL. We want to offer a unique experience, following the entire user journey throughout the provision of the service,” says Christian Alberti, AXXEL’s Director of Operations.
V.tal was the first company in the country to launch the end-to-end fiber optic neutral network model, reaching the installation of the service inside the customer’s home. Its competitive differential is the capillarity of its infrastructure, which is the largest in the country, as well as the rapid implementation of new past houses with fiber optic internet, which grows at a speed of approximately 500 thousand new households per month.
“Through the sharing of our digital infrastructure, we are able to advance the expansion of high-quality internet in all regions of Brazil, contributing to the advancement of digitalization. We were very pleased to enable the entry of AXXEL as a relevant player in the market of broadband internet via optical fiber in Paraná, which will bring more options of services to consumers”, says Rafael Marquez, Marketing Director of V.tal
About V.tal
First end-to-end neutral fiber optic network company in the Brazilian market, with a unique position in the national territory, V.tal offers FTTH solutions, as well as wholesale services to operators and internet providers of different sizes and regions throughout the country.V.tal has more than 16 million homes passed available for fiber optic internet contracting in Brazil with an expansion plan to 32 million homes passed in 2025. Holding the largest optical fiber infrastructure in the country, V.tal’s network has high capillarity with about 400 thousand km of optical fiber, reaching 2,300 cities.
About Axxel
AXXEL TELECOM is a new broadband internet operator with a 100% fiber optic network and is 100% domestic. The company starts operating simultaneously in 12 cities in Paraná and plans to expand to 80 of the main cities in southern Brazil by the end of 2023. AXXEL is a technology company that is committed to guaranteeing quality in service at all stages, excellence in humanized service and developing innovative products, focused on the profile and needs of each customer, always with the best cost benefit. AXXEL offers complete solutions and state-of-the-art technology to residential and business customers, all for you to have a new way of browsing the internet.
V.tal Press Service:
Paulo Henrique de Moura – (11) 94710-7622 – paulo.moura@agencia.pub
Ricardo Muza – (11) 99963-1648 – ricardo.muza@agencia.pub
Ana Claudia Camara – (11) 95551-7657 – ana.camara@agencia.pub
Axxel Press Service:
Polibio Braga – (51) 98401-1401 – Polibio.braga@axxeltelecom.com.br
